b) Also, please note that the majority of
upmarket lodges and service providers have adopted
a "no refund of deposit policy" of up to
30%, so it is essential you have your trip cancellation
policy in place at time of payment of this deposit.
c) Individual airline cancellation / change
policies will apply, regardless of the above.
d) Any cancellation of a reservation must
be in writing, and shall only be effective upon its
acknowledged receipt by Saleva Africa Tours Ltd.
e) Whilst on safari, if you only complete
a portion of your safari booking, and leave early,
the safari section left unused cannot be refunded
or re-used on a future safari booking
f) Unfortunately, no refunds can be given
for:
3. Tour cost:
a) Airlines, Lodges, Camps, and other suppliers
reserve the right to adjust the contracted rates leading
to an increase in the quotation.
This may be brought about by any unforeseen circumstances
eg. fuel surcharges, fluctuation in rates of exchange,
taxes, charges or levies imposed by any government
or their agents.
b) Landing fees, immigration and other fees
payable in various African countries and conservation
fees, national park fees, etc must be paid in cash
at the time except where stated to have been included
in your quotation. Departure Taxes at departure Airports
(normally $ 20 pp) are due in cash, at the time of
leaving each country (unless otherwise specified).
4. SURCHARGES
Although Saleva Africa Tours Ltd anticipates and
hopes that it will not need to levy surcharges, it
reserves the right to do so on the invoice amount,
if this becomes necessary. We will endeavor to notify
you in writing as soon as it is aware of any likely
surcharge (depending on the circumstances).
If the surcharge is not paid within such time, Saleva
Africa Tours Ltd may construe such non-payment as
an act of cancellation on your part. Any refund made
by Saleva Africa Tours Ltd shall be at its sole and
absolute discretion.
5. PLEASE NOTE:
a) Saleva Africa Tours Ltd acts as booking
agent when requested or necessary, for hotels, airlines,
air charters, bus companies, ground transportation,
boat purveyors or owners, and other independent contractors
providing accommodations, transportation, and/or other
services. Each of these companies is an independent
corporation with its own management and is not subject
to the control of Saleva Africa Tours Ltd, its owner
or staff including but not limited to, various ground
and air operators.
b) All bookings like those described above
are accepted by Saleva Africa Tours Ltd, as agent
for independent ground operators. The transportation,
accommodations and other services provided by the
ground operators are offered subject to the terms
and conditions contained in the tickets, exchange
orders or vouchers issued by them and/or their suppliers.
Because Saleva Tours does not have the right to control
the operations of the independent operators and their
suppliers, IT CANNOT BE HELD LIABLE FOR ANY PERSONAL
INJURY OR PROPERTY DAMAGE which may arise out of these
services.
c) Saleva Africa Tours reserves the right
to cancel any itinerary or any part of it, and to
make such alterations in the itinerary as it deems
necessary.
Furthermore it retains the right to refuse to accept
or to retain as a member of any safari any person
at any time, and to pass on to safari members any
expenditure occasioned by delays or events beyond
its control. In case of any appreciable variation
in its cost, Saleva Africa Tours reserves the right
to adjust its rates.
6. FORCE MAJEURE
"Force Majeure" means, any circumstances
beyond the reasonable control of Saleva Africa Tours
Ltd (including, but without limitation, acts of God,
explosion, flood, tempest, fire or accident, war or
threat of war, sabotage, insurrection, civil disturbance,
or requisition, sickness, quarantine, government intervention,
weather conditions or other untoward occurrences).
If Saleva Africa Tours Ltd is affected by Force Majeure
it, or its local agents, shall forthwith notify you
of the nature and extent thereof.
7. INSURANCE
Saleva Africa Tours Ltd insists that you purchase
travel insurance (examples of policies;
* Accidental death and disability
* Emergency medical evacuation
* Trip cancellation
* Major Medical and Loss of personal effects
8. BAGGAGE
Temporary or permanent loss of baggage is the
responsibility of the client or the carrier. You must
take out insurance for this.
9. TRAVEL DOCUMENTS AND VACCINATIONS
a) It is the clients responsibility to ensure
that passports, visas, travel permits, health certificates,
inoculations, or other documentation required for
the trip are obtained, and are in order*.
b) It is your responsibility to meet any
additional costs incurred either by yourself (or by
the Company on your behalf) as a result of any failure
by you to comply with such requirements.
10. MEDICAL
It is your sole responsibility to take all appropriate
medical advice prior to departure as to whether you
are fit enough to undertake the trip booked. Saleva
Africa Tours Ltd shall not be liable for illness,
injury or death sustained on a program recommended
or sold by Saleva Africa Tours Ltd, its officers,
employees, authorized representatives or agents whomsoever.
11. SPECIAL REQUESTS
You must advise Saleva Africa Tours Ltd in writing
of any special requests, e.g. diet or facility, when
you submit your reservation.
12. INFORMATION IN THE BROCHURES
All information given in the company's information
literature, and that of other recommended operators,
is to the best of the Company's knowledge, correct
at the time of booking.
13. DISPUTES
If you have any cause for complaint while traveling,
you must immediately bring it to the attention of
the Company's local representative, and the booked
ground operator, who will attempt to resolve the situation.
14. CONDITION OF BOOKING
You shall comply with the instructions of Saleva
Africa Tours Ltd's representatives at all times. No
Client shall be accepted or be permitted to continue
on safari while their status or mental or physical
condition is, in the opinion of any representative
of the Company, or the booked ground operator, such
as to render them incapable of caring for themselves
or make themselves objectionable to other Clients
or become a hazard to themselves or other Clients.
Saleva Africa Tours Ltd will not be responsible for
expenses by such persons precluded from completing
the safari for this reason.
15. CONSENT
The payment of the deposit OR any other partial
payment for a reservation on a safari constitutes
consent to all provisions of the booking and the conditions
and general information which has been supplied to
you. The terms under which you agree to take these
safaris cannot be changed or amended, except in writing
signed by an authorized officer of Saleva Africa Tours
Ltd.
